Check comment with regex during transition

Alexander Ziegltrum

Hey community,

in our use-case, we need our ticket agents to enter a comment, everytime the issue gets assigned to another assignee. Therefore we have removed this particular permission in the project settings.

To assign an issue to an agent now, we need to call an action in the "actions menu". This calls a transition "Bearbeiterwechsel" (change assignee). 

In this transition, there is a validator 

The transition requires the following criteria to be valid

If a value for fields Comment, Tempo Team, Ticketbearbeiter is not provided during the transition, show the following error: Es wurden nicht alle Pflichtfelder ausgefüllt. 

This works well and assures, that the mentioned fields are filled.

But I am able to enter useless information in the comment field like a single dot. 

I tried to add another validator, the Regular Expression Check, but in the list of fields, the comment field is not available.

I want to add a regex check in this transition. Is that possible and do you have ideas, on how I could solve this?

Thanks, Alex

Alexander Ziegltrum

For all who are interested, we solved this problem as follows:

- in the transition each field gets its own validator, so that individual error texts are possible

- the comment field is monitored with a script runner validation, checking that there are at least three words, each containing at least two digits

 

issue.comments.length > 0 && issue.comments[issue.comments.length - 1].body.plainText.split(" ").filter(word => word.length >= 2).length >= 3

 

If need be, just adapt the regex to something useful for your use case.

 

Works well for us