Confluence whiteboard doesn't sync

Question

Hi,

As a team we tried out the new whiteboard. One user created the whiteboard and the others then went there via a link.

Everything worked fine during the meeting. Everyone could see the changes made by others and also observe live where the others were with their mouse cursor.

However, after a few days we noticed that changes after this meeting, made by individual users were only visible to the respective user.

Even sharing the link to the whiteboard again only showed the personal status and not the status of the user who shared the link.

How can the whiteboard kept in sync?

Because if the whiteboard behaves differently afterwards and everyone has their own view, then it is useless for us.

Kind Regards

Benjamin

Em Ditchfield · Answer

If anyone is having a similar issue and is able to catch up with me and the team to demonstrate, we'd really appreciate it. You can book time in with me using my calendly link here. Please include detail as to what's happening in the scheduling tool!

Benjamin Hoppen_cghmkq · Answer

Hello Emily,
I received your email.
Unfortunately, due to company policy, I cannot send you the information you requested.
But thank you for your efforts anyway.

Kind Regards

Benjamin

Em Ditchfield · Answer

Hi @Benjamin Hoppen

Thanks for reaching out, this isn't the expected behaviour here. I've reached out to you via email requesting some more detail so we can troubleshoot what's happened, we'd really appreciate your help if you have the time!