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Docs totally unclear - How to setup SSO for portal access only external org customer users?

We want to be able to set up SSO access for multiple users from multiple companies each to have access to their own service desks within Jira portal.

We're reading this and associated pages: Configure SAML single sign-on for portal-only customers | Atlassian Support

Does this mean we have to run our own ADFS server for all our customers, or how can we let them use their own MS login to join our service desk?

Do we somehow need to sync everyone in all external customers into our JIRA directory?

Can we have multiple external federated auth. providers?

Or how do we do it please?

Accepted answers

Ashwini_More _miniOrange

Hey @K_

I'm Ashwini from the miniOrange team.

We understand your requirement to set up SSO access for multiple users from various companies, each having access to their own service desks within the Jira portal.

Based on your query:

You don't need to run your own ADFS server for all customers. Instead, you can configure multiple IDPs to allow users to log in using their own Microsoft credentials.

You can connect multiple IDPs in your instance and not create their ADFS accounts. The customers will ultimately lead to your Jira directory itself.

For further assistance and detailed steps, please reach out to us at atlassiansupport@xecurify.com.

Looking forward to helping you set this up.

PS: I am working for miniOrange, one of the Top SSO vendors for Atlassian Marketplace.

Thanks,
Ashwini

All comments

Lígia Zanchet

Hello K_

We are happy to have you in our community.

Your question is more on the scope of our Atlassian Access team.
I created a ticket for you to expedite the answer to your question.
You should have received an email with the ticket number, and you can follow up from there.

Thank you.

Ashwini_More _miniOrange

Hey @K_

I'm Ashwini from the miniOrange team.

We understand your requirement to set up SSO access for multiple users from various companies, each having access to their own service desks within the Jira portal.

Based on your query:

You don't need to run your own ADFS server for all customers. Instead, you can configure multiple IDPs to allow users to log in using their own Microsoft credentials.

You can connect multiple IDPs in your instance and not create their ADFS accounts. The customers will ultimately lead to your Jira directory itself.

For further assistance and detailed steps, please reach out to us at atlassiansupport@xecurify.com.

Looking forward to helping you set this up.

PS: I am working for miniOrange, one of the Top SSO vendors for Atlassian Marketplace.

Thanks,
Ashwini

Thanks both for your responses.

We have implemented a workaround.

Jehan Bhathena

Hi @K_ ,

Please can you share what the workaround was? Would be helpful for the rest of the community as well to know the steps taken to address this use case.

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