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How to reach Support?

Andrew Lay

Our Jira instance has been down for 30-45 minutes. The ability to create tickets also seems to be down. We have been unable to create a ticket nor reach any Jira office by phone. Jira status shows as Operational.

Does anyone know how to reach Jira Support in cases like this? Thanks in advance!

Accepted answers

Tom Roberts_y6w5q1

Appears to be a rolling outage. we were down for 35 minutes, then service restored.

All comments

Tom Roberts_y6w5q1

Appears to be a rolling outage. we were down for 35 minutes, then service restored.

jaison dsouza

https://compass.status.atlassian.com/

Shaun McGuire

Same here. We were down about an hour or so before it all came back. Interesting, once they fixed whatever it was, the support system suddenly worked. Makes you wonder if they purposely shut it down to save on a flood of tickets.

cho_wcn3qc

Confirming it's back over here as well.

Tom Roberts_y6w5q1

Looks like they pushed an authentication change that broke something and had to roll it back. I'm guessing we will see rolling outage across all their servers as first the bad code gets replicated then the rollback.

Tom Roberts_y6w5q1

Monitoring - We've rolled back the change that was identified as having caused the issues and we're seeing systems recover. We will continue monitoring recovery and will post further updates as needed.
Jun 03, 2024 - 23:06 UTC

Identified - The issue has been identified and a fix is being implemented.
Jun 03, 2024 - 22:59 UTC

Investigating - We're seeing errors around authentication across the platform. The team has been alerted and is working on identifying the underlying issue.
Jun 03, 2024 - 22:45 UTC

Shaun McGuire

Tom, where did you see the messaging above?

Andrew Lay

Thanks all! Our instance also appears to be working again at the moment. I appreciate the feedback.

Robyn Kirk

Fabulous! Thanks Jaison

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