Our company uses Zendesk as the interface with clients and when clients want to contact us or we want to send outbound emails, Zendesk desk is the tool used.
However, in most cases where we want to do outbound emails, there is something raised in Jira that alerts us to send these out from Zendesk.
But I think this could be optimized if instead of creating an alert in Jira that we need to send a client an email, I’d like to initiate the email from within Jira.
Ideally, we would be able to make it look as if Zendesk sent this.
If not, we can work around this as long as the replies clients would send would be sent to Zendesk.
Is this possible? I’d be willing to hear about third party app integrations as well!
