Can the Default Cloud Mail Server be used for several email to ticket projects?

Dave Markowski

I'd like to setup email to ticket, but was curious about a few things. 

1 - Can this be done for multiple project using the Default Cloud Mail Server? 

2 - What email address is used to send a ticket in and how would JIRA know what project to assign it to?  

I feel a bit new on this setup, so if anyone has a good step by step to set this up for email to ticket with multiple projects that would be a huge help. 

 

Thanks,
Dave

 

Trudy P Claspill

Hello @Dave Markowski 

No, the default cloud mail server cannot be used to create issues from emails in multiple projects.

Refer to this document:

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

To create issues from email (in projects other than Jira Service Management) you have to configure a mail server and enable Jira to access it.

In Jira you create Mail Server configurations that specify the mail server you use for email accounts. Each Jira Mail Server configuration also specify the username and password for accessing a specific email account.

You then set up a Jira Mail Handler that accesses the Jira Mail Server you created, and the one email account specified in that server. The Mail Handler specifies the project in which the new issue would be created.

By default the Mail Handler will look in the Inbox of the email account, but you can configure it to look in a different folder in the email account. 

So, theoretically, you could set up rules in the email account inbox to review the incoming emails and separate them into different folders. In Jira you could then create multiple Mail Handlers that all use the same Jira Mail Server (and access the same email account) but scan different folders within that account. In that manner you could theoretically have emails sent to one email address with the results generating issues in different Jira projects.

 

I have not actually tested that, so it is all theoretical at this point.