Skip the Raise Request Option

Jay Roberts_4tbfjd

How do I setup the virtual agent to create a request if no intent found? Currently I am being prompted as a user to raise the request after posting a message which is an added step that we don't want.

I want the end user to be able to write a request and it automatically create a request that they have no access to change the status and it creates an unassigned request.

Thank you.

Brant Schroeder

@Jay Roberts I do not believe so.  At this time if the intent is not found it will prompt like you are stating for them to create a request or use a knowledgebase answer.