Can we. assign SLA target based on Assignee's time zone

Question

Hi team,

We have been trying implement SLAs at team managed project and our team works across many timezones. Is there a possiblity to trigger SLA for eg: 24 hr based on Assignee's timezone ?

i.e if Assignee is in GMT +1 has accordingly assigned SLA, while for someone from GMT +5:30  has a different SLA time required

Vitaly_Berezovsky_SaaSJet · Answer

Hi @Mihir Vibhu 
It sounds like you're looking to implement SLAs in your team-managed project with considerations for different time zones. I recommend trying our "SLA Time and Report for Jira" add-on, which can address this issue effectively.

How Our Addon Solves Your Problem:
Configurable SLA Profiles: You can create separate SLA configurations for different time zones. For example, one for GMT +1 and another for GMT +5:30. This ensures the SLA starts based on the local time of the assignee.

Timezone-Specific Calendars: Each SLA configuration is linked to a calendar that matches the relevant time zone, accounting for local working hours and holidays.

Automatic Application: Our addon automatically applies the correct SLA configuration based on the assignee's time zone, eliminating the need for manual adjustments.

Did I understand your need correctly?

Mihir Vibhu · Answer

Thank you @Rudy Holtkamp ,

We are trying to have SLA based on assignee's timezone so it means I can use {{issue.assignee.timeZone}} and populate TZ when ticket is assigned.

And based on that have appropriate Calendar chosen? Not sure if I understand the 2nd part about using JQL . can you kindly give me an example?

Rudy Holtkamp · Answer

Hi @Mihir Vibhu ,

With Automation for Jira you can use the smart value {{issue.reporter.timeZone}} to determine the TZ. You can use this to populate a Jira field, which you can use in the JQL of your SLA.

I hope this helps.

Rudy