Hi! I know that breached() "filters out issues whose last SLA cycle has failed to meet its target goal" but my question here is:
Thank you in advance!
@Juan Cuevas -
Welcome to the community. Can you provide more clarification on your ask? Where are you doing the export?
It is my understanding the Breached condition is per each specific SLA rule that you have configured.
Please advise, so we can assist you further.
Best, Joseph Chung Yin
Hi Joseph!! Thank you for your response
Currently my team is exporting JIRA information into a local BD so we can use Tableau as a metric dashboard. Basically the metric we want to get is: How many tickets have breached their SLA?
Our current SLA config is as follows:
My question here is there a way to know what SLA triggered the TRUE value for breached()?? And if a ticket has 2 values for breached(), what does it mean?
TIA
Can you provide how are your team is using to export the data from JSM as an input to your local DB? (Using JSM report dashboard or via JQL?)
Best, Joseph
Hi @Joseph Chung Yin
We are using Database Exporter for Jira Cloud (https://marketplace.atlassian.com/apps/1221074/database-exporter-for-jira-cloud?tab=overview&hosting=cloud)
It looks like you're new here. Sign in or register to get started.