User Cannot See Plan View Despite Having Access

Nicole Miliano

I set up a plan view from one of my Jira boards to display project progress. However, I have a user who cannot see the plan view even though:

 

1. They were added to the Jira board that is connected to the plan view  (read-only user role)

2. All jira-software-users have permission to view the plan AND I added the individual user to the plan's permissions

3. They are part of the jira-software-users group 

 

Everytime I log in as this user I get a blank plan view, can someone please help me with this? thank you in advance!

 

Bo Zhao_a0vlc1

Hi @Nicole Miliano 

The permission set looks all good to me, however I doubt that the plan won't automatically show up unless you actively share it. 

Try sharing the direct link with the user and let me try visiting through the link first to see how it goes.