Email FWD - set assignee to original sender

l.clipsom

We have a ticket creation email staff can email directly, ticket@[domain].com, this automatically creates a ticket and assigns the sender as the assignee, this works great. 
We still have lots of emails coming to our generic mailbox asking for support which we currently forward to this ticket@[domain].com email address, though it sets us as the assignee and we have to manually go in and change this

I know it's possible from experience in other ticketing platforms but is there any way to have it detect forwarded emails and set the assignee as the original email creator? Even if it's through automation. 
I may not have been looking hard enough but I couldn't see anything about his searching the community or feature requests

Anusha A

Hi Team,

Welcome to the Atlassian Community support and Thanks for your question!

I understand that you would like the sender of an email to be set as the assignee of the created issue in Jira Service Management Cloud.

Here's an example automation rule that sets the sender of an email as the assignee, and moves the reporter field to 'anonymous':

Hope that helps.

Regards,

Anusha A