nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

status dosnt shown in portal

Kamil Askerov_ozt5x1

Salam, I have problem with statuses in portal. Have 2 projects (Jira Service Management types). In 1 of this project customers can see the statuses and in other one customers - cant. I see all permisssion - same setting in both projects. Also in workflow "Show transition in the customer portal" check box are checked. What can be the problem?

P. S. Different thing that this 2 projects have is 1 automation for atachment is differnt in project , where the statuses are not shown.

Accepted answers

All comments

Kamil Askerov_ozt5x1

I cant disable that automation now because there are working now. Please give me some idea how to solve this problem, atlassian community.

Mihai Schwarz

Hi @Kamil Askerov ,

Make sure that in the Project Settings -> Requests Types and from there, edit a request type (edit fields) and on the top bar you have Fields and Workflow Statuses. Make sure each status is mapped.

Please make sure you vote this answer as accepted if this solved your issue.

Kamil Askerov_ozt5x1

@Mihai Schwarz hi. Thank you for your response. All statuses are mapped.

Mihai Schwarz

Then make sure that on both projects you have the statuses mapped.

Additionally make sure that they are using the same workflow or the mapped issue type on the request type uses the right workflow.

Kamil Askerov_ozt5x1

@Mihai Schwarz all same.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management