Enabling Portal-Only SSO Access to our Customer (internal employees)

Question

We have established SSO with Entra AD as our Identity Provider. This is working as expected for licensed users. We are looking to provide an SSO experience for our employees (customers) when they log incidents/requests via the help center.

If this possible?

Luke Brothers · Answer

Hi Steve, I'm curious if you solved for this scenario without an add-on -- providing an SSO experience for "internal customers" to your JSM portal. I am looking into the same thing and an answer is not jumping out to me.

Aditya_miniOrange · Answer

Hi @Steve Currie

Yes, your requirement can be fulfilled with the help of miniOrange's SAML/OAuth SSO for JSM Customers app.

You can provide an SSO experience for your employees (customers) when they log requests via the help center with the help of our app. You can also integrate multiple help centers with this app.

You can map your employees to JSM Organizations based on their IDP groups/domains and have them authenticated via Entra AD to provide secure portal access.

If you would like a demo of the app please raise a service request here and a miniOrange representative will help you with all the details.

PS: I work for miniOrange, One of the Security vendors in Atlassian Marketplace.

Thanks,

Aditya