nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Custom fields are unformatted in Issue View

Owen Scott_cmck2h

Hey there,

I have a custom field in Jira: "Steps to Reproduce." Its type is Paragraph which supports rich text.

Now I have JSM form with a Steps to Reproduce question that is linked to the aforementioned Jira custom field.

If I format the answer in the portal like so:

CleanShot 2024-05-28 at 19.19.28.png

And then display this field in the Agent's issue view, it's unformatted:

CleanShot 2024-05-28 at 19.18.24.png

Why does the formatting get dropped in the issue view?

Accepted answers

John Funk

Hi Owen,

You will need to update the Field Configuration used by the project. Select that field and change the Renderer to Wiki-style.

All comments

John Funk

Hi Owen,

You will need to update the Field Configuration used by the project. Select that field and change the Renderer to Wiki-style.

Owen Scott_cmck2h

Thanks John—that did it!

John Funk

Great! Glad you got it sorted .

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