How can I change the email address of outgoing notifications from Jira Service Management?

Question

Good morning,

I need your support.

How can I change the email address of outgoing notifications from Jira?

We have a dedicated email where user submissions go in. I would like them to get replies from the same address they report to.

I have not found where I can set this up. Help!

Kind regards,

E.

Emilia KASPRZYK · Answer

Hi, thank you for your reply, but it is not possible to change the way I want to do it.

I can only change the alias for the email, not the full email.

Carla Ann Rowland · Answer

at project level go to project settings, notifications and change the e-mail settings there. for the cloud instance go to system and check the outgoing mail address; I am on free version so I cannot see all the settings. In cloud sending the email from your project domain is the easiest.