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Why can't change issue types for different workflows?

Ziv_fx5fw4

Issue type story use workflow-A,

Issue type task use workflow-B

When i change issue type from story to task on one issue, it has error.

This problem bothers my team.

Please help.

information :

Two issue status is the same : to do

Project type : Company-managed software

workflow-A :

story_task_sub task.png

workflow-B :

change issue type :

issue type change.png

change issue type error message :

type change error.png

Accepted answers

Sudarsana G

Do you have site admin access ? did you check if the workflows are being used in different project ?

All comments

Sudarsana G

Do you have site admin access ? did you check if the workflows are being used in different project ?

Ziv_fx5fw4

yes, i have site admin access.

different project? I'm not mean change issue type on setting, just on issue.

Maybe my description caused misunderstanding, i'll fix it.

John Funk

Hi Ziv - Welcome to the Atlassian Community!

If the issue types use different workflows, you will need to do a Move action instead of change the Issue Type.

Ziv_fx5fw4

Do you mean here ?

Sudarsana G

Can you check if you have Move issue permission in the project level

Ziv_fx5fw4

Thanks so much.

I haven't granted this permission to the team yet.

permission_change workflow.png

Ziv_fx5fw4

@John Funk

Thank you, my problem is solved.

John Funk

Great!

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