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How to require entry of a resolution when selecting the Done/Closed status?

Sascha_baeaz2

Hi!

I have a Jira software development project where when I set Done or Closed I cannot select a resolution. I can't for the life of me figure out what config setting I need to change to allow users to specify a resolution.

Currently it always defaults to Done,which is fine for the Done status, but in the case of Closed I'd like to be able to specify "Won't do" or "Rejected" (for a rejected feature request).

I managed to find how to configure similar behavior for my Jira Service Desk project, but not my software development one.

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Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

All you need to do is include the resolution field on the transition screen that you have told your workflow to use when moving into the end status.

You don't need a behaviour or script, you just need to put the resolution on the transition screen.

Armitha Reddy Toorpu Ceema

Hi Sascha,

All you need to do is keep the resolution field as a required in the transition screen in workflow.

NOTE :- Please accept the answer if this helpful for you.

Thanks,

Armitha.

Nic Brough -Adaptavist-

I'm afraid this is not a helpful answer - you can't "keep a field as required" in a transition.

Armitha Reddy Toorpu Ceema

Hi @Nic Brough -Adaptavist-

We can use field required validator in the workflow transition.

For better understanding find the link below:-

https://confluence.atlassian.com/jirakb/how-to-make-a-field-required-before-closing-the-issue-1236928291.html

Thanks,

Armitha.

Nic Brough -Adaptavist-

Yes, you can do that, but it is not "keeping a field as required", and for resolution, you do not need to do it.

Sascha_baeaz2

Hmm... All of the screens have the Resolution field, how to set a transition screen for a particular workflow?

I select my project, go to Project Settings/Issue Types, select Story and then click Edit Workflow. From there I can't find anything about setting a specific screen, even when I select the transition to Closed there's no option to set a screen, there's only Name, Path, Rules and Properties.

If I use the gear icon on the top right and go to Issues, everything in there seems to be related to my Jira Service Desk project, I don't see anything related to my regular Jira project.

Armitha Reddy Toorpu Ceema

Hi Sascha,

The link given below guides you well on how to set a transition screen in a particular workflow.

https://confluence.atlassian.com/jirakb/map-a-screen-to-a-workflow-transition-in-jira-company-managed-projects-720634253.html

Regards,

Armitha.

Sascha_baeaz2

Hi Armita,

I went through the whole thing only to realize at the end that whatever I was creating/building/configuring only applies to the Service Desk project, there's no way to specify which project this should apply to. The issue type selection only shows me the issue types from the Service Desk project as well.

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