How to auto assign a ticket based on the object taken from assets?

Yousuf Al Rawahi

There is a custom field (assets object field) called 'Resignee' where the data is taken from assets (objects), each object includes name, ID, department, manager...etc. When I create a ticket and select reporter 'Yousif Al Rawahi', the resignee field will be shown as Yousif Al Rawahi with his information (by automation rule):

 

Now I want to do with the assignee, based on Yousif Al Rawahi's manager, I want to assign this ticket to the manager when the ticket is created (by automation rule). Is it possible?

FYI: manager is a 'User' type:

 

Sayed Bares [ServiceRocket]

@Yousuf Al Rawahi yes that is totally possible:

1. You will need to listen issue created trigger
2. Add Lookup objects action to find your asset user object (which in this case should be Yousif Al Rawahi)
   1. Schema -> select the schema which your user objects are stored
   2. Query -> use a query to compare your Resignee with the user object in the asset scheme eg. Name like "{{issue.resignee.name}}"
3. Add Assign issue action
   1. set Select a user to {{lookupObjects.Manager}} smart value

Hope it helps!