We are using a Service Management board and slowly getting our customers to raise their own tickets. In the meantime, when we raise one we can use the “create on behalf” field to assign the correct customer. Unfortunately if this is not done, the ticket assumes that the customer is the agent creating the request. Is there a way to modify the “Customer” field after a ticket ua created so the agent can communicate with the rightful requester via Jira (rather than revert to email for example). Your help is appreciated.
