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Automation send Mail by Changed Status - issue

Robin_Janott

Hi community,

I need your support for the following application.

My goal is to send an email via automation as soon as the status of an issue is changed from "Open" to "To do." When I manually change the status within the issue, it works. However, if I change the status within the issue through another automation, it does not work. Can someone help me with this issue?

Thank you in advance.

Accepted answers

John Funk

Hi Robin,

Be sure the box is checked at the bottom of the Rule Details page of the rule to allow other rules to trigger it.

Automation Rule trigger box.png

Valerie Knapp_lirkb9

Hi @Robin_Janott , thanks for your question.

It sounds like you need to indicate on the rule that sends the email that it should also be triggered by other automations, which you can do here -

This is just a template rule as an example, I just wanted to show you where the option is.

Please can you test this and share your feedback if it resolves your issue?

Thanks

Umut Ekin AL

Hello @Robin_Janott ,

did you check the button I attached below.

Screenshot 2024-05-24 at 13.28.36.png

If the issue is resolved, you can accept for this comment.

Hope this helps.

Umut

All comments

John Funk

Hi Robin,

Be sure the box is checked at the bottom of the Rule Details page of the rule to allow other rules to trigger it.

Automation Rule trigger box.png

Valerie Knapp_lirkb9

Hi @Robin_Janott , thanks for your question.

It sounds like you need to indicate on the rule that sends the email that it should also be triggered by other automations, which you can do here -

This is just a template rule as an example, I just wanted to show you where the option is.

Please can you test this and share your feedback if it resolves your issue?

Thanks

Valerie Knapp_lirkb9

great minds!

Umut Ekin AL

Hello @Robin_Janott ,

did you check the button I attached below.

Screenshot 2024-05-24 at 13.28.36.png

If the issue is resolved, you can accept for this comment.

Hope this helps.

Umut

Robin_Janott

@Umut Ekin AL @Valerie Knapp @John Funk

Thank you so much for that fast response. It works!!!

Sometimes it can be so simple if you just get the right help.

Valerie Knapp_lirkb9

You're very welcome @Robin_Janott !

John Funk

Yep, you are certainly welcome.

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