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no email notification being sent when an issue is assigned to a user

Dado Hatipovic

i checked jira and no email is sent when assigning someone else to a ticket. everything comes to you first, but if i change it to, for example, myself or mariusz, this change only appears in jira - not via email or as a notification in teams.

Any solutions for this?

/Dado

Accepted answers

John Funk

Hi Dado - Welcome to the Atlassian Community!

Does the user receive any other emails from Jira? If not, you should open a support ticket with Atlassian and ask that the suppression list be checked for the user's email address.

https://support.atlassian.com/contact/#/

All comments

John Funk

Hi Dado - Welcome to the Atlassian Community!

Does the user receive any other emails from Jira? If not, you should open a support ticket with Atlassian and ask that the suppression list be checked for the user's email address.

https://support.atlassian.com/contact/#/

Dado Hatipovic

Hi John

We are a support team, where I am primarily assigned a ticket or case. However, if I, for example, assign it to a colleague, they do not receive an email notification that they have been assigned the case. It can only be seen in Jira, but they do not get any email. So, the issue is that when I assign a ticket to someone in my team, they do not receive an email; it only appears as usual in Jira. I am not sure if it is possible to create a rule so that when I assign a colleague, an email is also sent to them. Thank you for your help.

John Funk

Take a look at the Notifications scheme to see who is get notified when the Issue is assigned. If that person is there, then you might want to create an automation rule to send an email to the Assignee when the Assignee is changed.

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