Hello,
My team wants to implement the email request feature in our next sprint. I have looked up lots of videos to try to get an understanding of it before we actually send implement it, but I still have a few questions / clarifications on things that I think I know already.
It's my understanding that when someone emails in a request, a ticket automatically gets made under whatever project the request is under. Does that ticket live only in the requests tab, or does it get automatically added to the sprint or backlog? Is there a way to move the ticket from the request tab to the sprint?
Also if anyone has any other important details or nuances that they know about the Email Request feature, send them my way!
