Assets automation smart value for linked objects inbound references

Question

Hi,

We are trying to use the smart value:

The lookup object returning is correct, printing in the table but no luck on getting the InR name/labels to print.

|| Name || Components ||
{{#lookupObjects}}
|{{Name}}| {{Component.Software Component}} |
{{/}}

In this case:

Objects inbound ref Type: "Component" - This is NOT an attribute name on the object.

Label / name for InR name "Software Component"

I've tried:

{{lookupObject.Component.label}} OR {{{{lookupObject.Component.Software Component}}}}

Any way of referencing the inbound objects without another lookup?

Dariia Kozlovska · Answer

Hello @Iman Attia

I have the same issue with linked objects inbound references. Did you find the solution? Thanks in advance

Neha Mahajan · Answer

Hey @Iman Attia  Here's a FR for this, currently with the lookupObjects smart value, it isn't possible to fetch the inbound reference:

JSDCLOUD-14321 - Asset - Using smartvalue, fetch attribute information of inbound references

See if it helps.

Daniel Vest_pijfea · Answer

@Iman Attia

I am very new to this idea of pulling info from Assets into tickets and automations. What may help you is to see what I learned & did in my test area just the other day. I was trying to find the asset number of a laptop assigned to a person (who is listed as an Object in the Assets area) and is an Inbound Reference.

* Inside of my Asset area I have my Test Person in one Schema

* And my laptop in another section of another schemaI created a custom field that could look at the Objects and filter right to the AQL and be seen/stored

* Created an automation rule to find the asset object linked to the user based on the respective fields/objecttypeID

* * object having outR(ObjectTypeId = 331 AND "User Jira" = {{reporter.accountID}})
* {{lookupObjects}}
* {{lookupObjects.Name}}

It is not exactly the same thing, but it may help you achieve what you need to, hopefully