Is there a way to query for all of the tickets of a specific hierarchy?
Example:
I have a hierarchy like this:
- Level 1
- Level 2
- Level 3
- Level 4
where Level 3 is a parent of Level 4, Level 2 is the parent of Level 3 etc.
I want to return ALL the tickets under Level 1 where Level 1 equals some value. This will return all Level 2, Level 3 and Level 4 tickets. Is this possible?