Cannot see space even when invited by space admin (who is not a confluence admin)

Question

Hello,

My coworker and I have been reading articles and trying to debug, but we are stuck. He is a confluence user who has created a new space and is trying to invite others to it with view permissions. Unfortunately, even though he adds us to the space permissions under "Users," we are still unable to see the space anywhere. He is not a confluence admin, just a space admin. Is there a step we are missing?

Neha Ghuraiya · Answer

To recover space permissions you can refer to the document:

https://confluence.atlassian.com/confkb/you-dont-have-permission-to-see-the-content-in-this-space-1431770726.html

Valerie Knapp_lirkb9 · Answer

Hi @Harris Schaer , thanks for your feedback. Is the issue that users don't manage to access the Space or that they don't get the emails? Users can control their email settings in the profile, so it might be worth checking with them if they have switched off all of the email notifications in Confluence, which is tempting to do honeslty as they can be quite 'noisy'.

If individual users have switched off all of the notification settings they should receive, this will respected over settings at a global or system level. So, it could be, in this case, that the access has been granted but people just don't know about it if they turned off the notifications.

Please can you check this and give us your feedback?

Cheers

Harris Schaer · Answer

Hi Valerie - I'm Margaux's co-worker and we tried the solution you suggested above, but unfortunately there's no change.  Users I add still aren't getting email invites.

What other solutions should we try?