How to assign a task to a user while creation itself using REST api

Question

I am creating a jira ticket using the REST api with a payload given below

{
        "fields": {
        "project": {
            "key": "TP"
         },
        "summary": "Sample issue created via Curl",
        "description": "This is a test issue created using the Jira Curl command",
        "issuetype": {
            "name": "Task"
        },
        "assignee": {
            "name": "kanwar.robinson"
        }
    }
}

but the ticket is sucessfully created but the assignee in the ticket is unassigned

but i am able to do the assigning while creation in UI itself

can anyone tell if i am missing any permissions or something else??

Hector Florin · Answer

Hi @Kanwar Robinson ,

Welcome to the Community.

The way you're using your REST endpoint to assign a user with the display name is used on the On-premises.

As you are using Cloud, you need to pass the assignee id or account Id with the following format

"assignee":{"id":"71231299ajsdasd123123"}

instead of

"assignee": {"name": "kanwar.robinson"}

PS: You can get the Assignee Id when checking the User's profile.

Additionally, you can achieve this and access to more REST services by using a 3rd Party App, like Power Scripts that can be really helpful to automate your workflows.

I hope it helps.

Thank you.

Regards,
Hector

Kalyan Sattaluri_iinm1n · Answer

Hello @Kanwar Robinson

Please pass the accountID instead of name like below:

"assignee": { "id": "5b109f2e9729b51b54dc274d" }

Also, tickets gets assigned to Project Lead if you are not passing a default value, so maybe check the Jira project configuration as well.