How do I customize an auto-response when registering tasks with mail handlers?

Question

Nathan Phillips_kcvugf · Answer

Hello @Svitlana Rekhalska,

At this time, Mail Handler only has the ability to configure a Forward Email for when emails sent to mail handler fail to be processed.

Luckily, you are not alone as I was able to find a Feature Request which directly asks for the behavior you are seeking listed under JRACLOUD-59400.

I recommend adding a Vote for this Feature Request as well as adding yourself as a Watcher to be notified of any updates in the future.

Thanks for your patience and understanding.

Svitlana Rekhalska · Answer

I was looking for a way to get notified when problems are created by the mail handler

Nathan Phillips_kcvugf · Answer

Hello @Svitlana Rekhalska,

Thank you for reaching out here on the Atlassian Community!

Could you please provide me with a bit more clarity, or an example, of what you mean by 'customize an auto-response when registering tasks with mail handlers'?

* Are you looking for a way to be notified when issues are created specifically by mail handler?
* Are you seeking a way to be informed when issues which you expect to be created by mail handler fail to be processed?

I look forward to your response.