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How do I stop email notifications for admin users?

strich

As best as I can tell I have configured everything correctly, yet I still seem to be email notifications of ticket status changes for all of our tickets. I believe it is because I'm an admin user and this role gets all ticket notifications by default? I cannot figure out where this is configured.

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Chris Dunne

It will be in your notification scheme for each project. Remove the admin user from any group/role assigned to the notification events you no longer wish to receive.

strich

The notification scheme is set on a project basis isn't it? Here is a screenshot of the only scheme we have for all of our projects. I am still getting notifications for issues I am not watching or assigned to.

Chris Dunne

Very strange. Difficult to diagnose without access.

You might also check the workflows and see if there are post-functions sending notifications.

Let me know if you need help with that.

strich

The workflows are the default software workflows. The Notification Helper tells me I shouldn't get emails for my user for tickets that I clearly do get emails for.

My user account is the one that started and created the entire account. My guess is that, somewhere, I'm subscribed to all updates as I am the 'owner' of everything?

Bryan Trummer - ReleaseTEAM

Are you by chance the project lead in the project that is sending you emails?

strich

Yes I am.

Ernests Lipko_nlbr4w

I am having the same issue with Jira Cloud. Can't find anything. Very annoying,,,

Daragh O'Loughlin

I'm also having this problem

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