Is it possible for an Automation rule to check which agent has the fewest issues of a certain type assigned to them, and assign them the next ticket of that type that is created?
For example, say I have a team of three.
- Agent 1 has two open Service Requests assigned to them.
- Agent 2 has three.
- Agent 3 has one.
When the next service request is submitted, it automatically assigns to Agent 3.
