How do I "unresolve" an issue?

Question

I seem to have a workflow bug that is setting the resolved status to my default status "complete".  This is even occurring on brand new issues creation, so I am a bit vexed!

I'm sure I can figure out my workflow bug but the bigger issue right now is "unresolving" all these issues that have been erroneously marked with a resolution status.  My developers are unable to see the issues in their list because they are considered resolved.

Please provide a resolution right away.... this is a HUGE problem during a critical project and is making me and JIRA look very bad.

Eric Kearney · Answer

Hello,

I found that if you start progress on an issue it will remove the resolution. Not sure if this is based on a customization of my system. Thought I would offer it though.

Renjith Pillai · Answer

If the  jira.issue.editable  property is set to false in the earlier workflow, then Edit may not be enabled. In that case, you can add a new transistion for your workflow from your current state and clear this property as well as clear the Resolution with post conditions.

MatthewC · Answer

A quick way out of your mess is to do this out of work hours...

* Put the resolution field on the EDIT screen of all your issues
* Do a search for all affected issues (JQL: resolution is not empty AND status != Closed, I'm making assumptions about your workflow so you will need to check this)
* Select Bulk Change from search results screen
* Update all affected issues
* Set Resolution field to empty/clear/null
* Update all affected issues.
* Take the resolution OFF the EDIT screen straight away
* Look at the change history of the issues to see if you can work out how the resolution field was updated & fix it.