Non-JSM project customers can view linked Confluence space pages

Question

I have linked a Confluence space to a JSM project. The goal is to have Customers of the JSM desk to have view access to the linked Confluence Space.

The issue is that when I have the linked Space configured with "Who can view" set to "All logged-in users", any of my logged in uses can view the Confluence Space even though they are not a Customer of the JSM project.

How can I grant only customers of the JSM project the ability to view the linked Confluence space? Non-customers of the JSM project should not be able to see Spaces where they are not Customers of the linked JSM project.

I have engaged Atlassian support and was informed this functionality doesn't exist in Confluence Cloud and that there's a feature request for this functionality to be implemented: https://jira.atlassian.com/browse/CONFCLOUD-73981

Attached, please find:

1) our JSM project's Knowledge base link configuration.
2) User, Groups, Guests, Anonymous access and Public links permission for the Space that's allowing non-Customers access to view the Space.

Brant Schroeder · Answer

@Gabriel Points there are some differences for sure.  The only other way would be to license them in Confluence but I am assuming that is not a path you want to go down and even then I would need to fully test to make sure that would even work.

Gabriel Points · Answer

Thanks @Brant Schroeder

I just thought there could be some way to get creative through the use of local groups or something.

We just recently migrated from Server to Cloud and it feels like adjusting to Confluence has been a challenge.

Brant Schroeder · Answer

@Gabriel Points Atlassian support was correct that the functionality you are looking for does not currently exist.  I am also not aware of any apps that provide that feature.  I would suggest voting for and watching the feature request that they provided you https://jira.atlassian.com/browse/CONFCLOUD-73981