Does anyone have any issues with the Pending status in the Service Fulfilment workflow

Terry A Davidson

We added a dropdown option for pending called "waiting for customer", but it causes confusion. It takes to backward steps to return it to "Waiting for Customer," Does anyone have any issues using this standard workflow (Service Request Fulfilment workflow for Jira Service Desk)?

Joseph Chung Yin

@Terry A Davidson -

Can you provide clarification on your ask?  What you means by "added a dropdown option for Pending called "waiting for customer"?  This is a custom field or are you modification is against the WF?

Please advise, so we can better to assist you.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.