Best Practices for setting up Demand Management in Jira Service Management

Question

I'm looking for best practices in setting up Service Management for Demand Management - workflows, checklists, groups, etc.  I want to make sure i can automate as much as possible and take into account various gates for moving through engagement, to assessment, review, approval, etc.

Kerli Suve_ocf6f8 · Answer

Hello, @Dawn Basch! I would recommend to read this ITIL Service Strategy: Align IT with Business Goals | Atlassian.

Danut M [StonikByte] · Answer

Hi @Dawn Basch,

For projects tracking & reporting in JSM, this article might be of great help for you:

https://community.atlassian.com/t5/App-Central/An-effective-dashboard-for-Service-Desk-and-Customer-Support/ba-p/2360369

Danut.