Have Jira and Jira Service Management in same instance?

Petra Nilsson

Hi Atlassian, 

We have an instance today with Jira Service Management in our production and sandbox environment, and Jira for our test environment. Is it possible to add product Jira also in production environment, so we have both Jira and Jira Service Management in production, with different admins and users? 

Also, how does the licensing part for Jira work? Is it the same as for Jira Service Management, that everyone in our organization can create an issue, and licenses are needed for agent view? 

Thank you!

Nikola Perisic

Welcome to the community @Petra Nilsson !

To answer your questions:

• Yes, it is possible to add Jira as a product to your site, you would need to:
  • Go to admin.atlassian.com
  • Click on Products and choose Add product button
  • Choose Jira Software and your existing production site
• The licensing on Jira works a bit differently - Jira users can be any users that have access to your Jira product (this can be checked when going to Settings > User Management) - once the Jira product is added to your site, you would need to invite them to join.

Jira is free for 10 users that join your site. When you want to invite more users to your site, you will get the prompt to go to a Standard tier. These are the pricing models:

Standard - 7.16$ per user and includes these features:

User roles and permissions

 

External collaboration

 

Multi-region data residency

 

1,700 automations per site per month

 

250 GB of storage

9/5 regional support

 

Unlimited users

Premium - 12.48$ per user and included features like:

   > Generate, summarise, and search content with Atlassian Intelligence (AI)NEW

 

Cross-team planning and dependency management

 

Customizable approval processes

 

Per user automation limits (1000 per month)

 

Unlimited storage

24/7 support for critical issues

 

  > 99.9% uptime SLA

Enterprise - you would need to contact sales for pricing

  > Cross-product insights with Atlassian Analytics and Data Lake

 

Advanced admin controls and security

 

Enterprise-grade identity and access management

 

Unlimited automations

 

Multiple instances (up to 150)

 

24/7 support for all issues

 

  >. 99.95% uptime SLA