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Unable to Log In As User

Tom

Hi,

In the past myself and other Org & Site Admins were able to do 'Log In As User' for normal Confluence 'User's to check permissions. This seems to be greyed out now for some reason.

It says 'Some actions aren't available for your role' and the button is greyed out.

We use SSO if that makes any difference. It definitely worked in the past though.

Any ideas?

Thanks in advance!
Screenshot 2024-05-15 at 11.08.28.png

Accepted answers

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Trudy P Claspill

Hello @Tom

Welcome to the Atlassian community!

Have you reviewed the constraints on that feature that are described in this document?

https://support.atlassian.com/user-management/docs/log-in-as-another-user/

You can’t use this feature to:

log in as a user who has the same role as you or higher (meaning, if you're an site admin, you can’t log in as another site admin)
log in as an invited user who hasn’t accessed your site yet
log in to your own user account to access a product
log in to Jira Service Management portal-only customer accounts

Do any of those constraints apply to your scenario?

Yong Yang

Hi @Trudy P Claspill

I'm a site admin and have the same issue. The user I want to log in is a common jira user.

Thanks,

YY哥

Trudy P Claspill

Hello @Yong Yang

Have you reviewed the constraints on that feature that are described in this document?

https://support.atlassian.com/user-management/docs/log-in-as-another-user/

You can’t use this feature to:

log in as a user who has the same role as you or higher (meaning, if you're an site admin, you can’t log in as another site admin)
log in as an invited user who hasn’t accessed your site yet
log in to your own user account to access a product
log in to Jira Service Management portal-only customer accounts

Do any of those constraints apply to your scenario?

Yong Yang

Yes the user is both portal customer and internal jira user

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