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Problem with public link for public wiki and different functions

Sascha Schäfers_jbqmf8

Hello Community!

Two functions of Confluence external Wiki does not work in the view of the external person (Link to B2B-Wiki):

- Searchbutton (upper) // Translation: "You are not allowed to see this content"

-Info-text (lower) // Translation: "You are not allowed to see this content"

I had a look in the settings of Confluence and – as you see – I created a public link and there are no restrictions…

I really don't know how to fix it. Maybe somebody can help :-)

Best regards

Sascha

Accepted answers

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Sascha Schäfers_jbqmf8

Hello Laura,

thanks for your answer and please send best regards to Paul from Seibert ;-)

As you see on the picture, I created a full new "Bereich" - area? page? - I am not sure how atlassian calls it in english.

I also had a look in the settings for space permissions and I deleted the old link and created a new one...

So as you see - anonymous are allowed to see all of "B2B-Wiki". But still both functions are not working...

Best regards

Sascha

Julie d_Antin _Elements__bsgnak

I did a quick search and I'm seeing a number of issues/bugs on JAC:

https://jira.atlassian.com/browse/AI-910

https://jira.atlassian.com/browse/AI-900

https://jira.atlassian.com/browse/AI-348

Perhaps one of those is related to your issue? Are you trying to make this space available to JSM customers?

You mentioned deleting the old link and creating a new one, but individual public links are different and independent from making a space available to anonymous users and they may show content differently.

Kristian Klima_gtcuat

Hello @Sascha Schäfers

Let's look at the issue the other way round - try to describe what are you trying to accomplish, what is your use case.

The idea is that way we can offer you a how-to solution.

That way you'll be able to compare your set up (which gives you problems) with the suggested setup and either correct it or modify it.

BTW, I'd start with checking the following

each Confluence space (Bereich) needs to be set up for anonymous access separately (been there, done that )
public links are enabled for the entire Confluence site

Sascha Schäfers_jbqmf8

Hello Laura,

this is too complex or this is not that what i was looking for...:-(

Sascha Schäfers_jbqmf8

Hello Christian,

thanks for your reply!

As a B2B-Customer (not a user of Confluence and not part of our company) I want to receive a link in order to read different information like wikipedia.com.

As the creator of this page I:

- created a new page (Bereich)

- filled all information the customer wants to read

- created a public link

- set public link to "allowed"

- set annonymous user to "allowed" in page

- set annoymous user to "allowed" in general settings

Best regards

Sascha

Kristian Klima_gtcuat

Ah so...

Your public confluence site seems to be modified - make sure you are not unintentionally hiding the search option. Also, the upper search field in confluence search the entire Confluence site and since you share only one space... perhaps it's hidden because of that (just a conjecture).

As for the info text - is it actually located on a page from the displayed space? If you're sharing anything from a non-anonymous space, it will not get displayed (page inclusion, excerpt...) Isn't the page itself restricted?

Public links

These are generally good share a single page for a specific purpose (you want to share a preview of the docs for a new feature with a specific client). The main use-case here would be to share a single page from a space that doesn't have anonymous access available.

Public links are always 'individual' so there's no sense of coherence even if you share them all.

Anonymous access

This displays everything that's in the space except for pages/content that you designate as restricted. Mind, though, that a public link overrides restrictions placed on a given page.

Generally speaking, if you enabled anonymous access to the entire space, you don't need to use public links.

Using a marketplace app to create your public doc site

To make managing your content easier (faster, more predictable, more advanced), you can use an app that will make your content look much better. And it hides the Confluence furniture.

In both apps I'm referring to, you can customize the layout and other features.

We're using Scroll Viewport by K15t to create this site https://docs.emplifi.io/ from a private Confluence space. It's completely independent of Confluence.

@Julie d_Antin _Elements_ would recommend Spacecraft which is similar but for public site requires a space with anonymous access enabled.

Last word

Speaking from experience, using a dedicated app to create the presentation layer for your public documentation saves a lot of time, nerves, effort... and ultimately money. Those sites serve customer better if consuming information is the goal.

Sascha Schäfers_jbqmf8

Hello Kristian,

thanks for your reply!

--> I have just chosen the "B2B-Wiki" for searching - not the other sites. And where I can "hide" the option?

--> Yes it is a standard feature of Confluence - via "+" and "Info-Panel" - there is no ther page restricted I would say.

Public links

Public links are always 'individual' so there's no sense of coherence even if you share them all.

-->In this case its working: Ecoturn GmbH - B2B - Kundenwiki - Ecoturn GmbH Intranet (atlassian.net) But: There is the sidebar on the left so I would prefer the annoymous link.

Using a marketplace app to create your public doc site

--> For this easy site we wouldnt use an application to reach our aim to inform the customer with basic information. It should be possible with confluence' tools as well...

Best regards

Sascha

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