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Is there a way to hide the confluence categories on the help center portal?

Jason Furtner

Hello,

My team uses confluence as a knowledge base for the back end engineering team. I do not want my customers to see the articles. I have set the knowledge base settings to "only confluence users" can view the articles. However, when I create categories for that confluence space, they still show up on my help center portal. When the customer clicks on the category, it just sends them to an empty page since they cant see the articles in confluence.

Is there a way to hide these categories on the help center portal? I would like to categorize my articles, so just deleting the categories is not a sufficient option. I only want my customer to see the request options, but these empty category suggestions take up the whole page. Its really inconvenient.

Thanks,

Jason

Accepted answers

Connor_lld39i

Hi @Jason Furtner hiding the KB categories in the portal is not currently possible. Vote for feature request JSDCLOUD-9304 to hopefully see this functionality added one day.

All comments

Connor_lld39i

Hi @Jason Furtner hiding the KB categories in the portal is not currently possible. Vote for feature request JSDCLOUD-9304 to hopefully see this functionality added one day.

Jason Furtner

Thanks Connor. I did submit a vote on that feature request. Looks like it is 4 years old though so I'm not optimistic it will be added any time soon.

Kristian Klima_gtcuat

@Jason Furtner

It IS possible to create any number of KB portals, with any level of access (public, internal, mirroring internal permissions) with one of many marketplace apps.

Each of the following apps can hide Confluence elements / content sections completely.

- Scroll Viewport by K15t (which we're using to create public and internal documentation portals from a single confluence space with conditional content). Your content and permissions is completely independent of Confluence in this case. So your Confluence space can be private and you can still create a public KB with selected content.

- Spacecraft by Seibert - it repurposes Confluence content but adheres to Confluence permissions. But on the site, it still hides the content and Confluence UI elements.

Jason Furtner

Hi Kristian,

Unfortunately third party apps are not an option for me. Thank you for the suggestions though..

Jason

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