We have a requirement to get notified if a CICD ticket is not closed after 2 days of creation.
Do we have a solution for this. How should we achieve this.
Thanks
Logeshwari
Hi @Logeshwari ,
You could create a scheduled automation rule that is triggered at regular intervals. The automation rule could find all unresolved tickets that are older than 2 days, and send an email or add a comment to the ticket.
Best regards,
Kris
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