nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Cannot type more than a few characters at a time in comments

Denzel Mok

Hi,

I am trying to add internal notes/comments to my Jira ticket but every time I type a few characters, the text pointer would escape out of the comment box and I would have to click into it to resume typing.

I have tried restarting my laptop as well as clearing cache to no effect.

This was previously working, but after pressing the wrong combination of buttons which I suspect activated some keybind in Jira, it is no longer working.

Would anyone be able to provide some assistance or insight? Thanks.

Accepted answers

Bo Zhao_a0vlc1

There is a major service incident on Jira Software and Jira Work Management, check out this Jira Status page - https://jira-software.status.atlassian.com/

All comments

James_ebxncq

I have the same problem. After every keystroke, I lose focus on the input then I start triggering keyboard shortcuts.

I'm on Chrome Version 124.0.6367.208 (Official Build) (arm64).

kvrampage

JIRA acknowledge the issue - they're working on a fix

Text fields not allowing users to type in textSubscribe
Investigating - We are investigating an issue with text fields that is impacting Jira Cloud customers. We will provide more details within the next hour.
May 14, 2024 - 01:01 UTC

https://jira-software.status.atlassian.com/

Luke Keogh_2pw66j

I suspect this is a bug. From what I can see a lot of users are currently experiencing this issue and so am I.

Bo Zhao_a0vlc1

There is a major service incident on Jira Software and Jira Work Management, check out this Jira Status page - https://jira-software.status.atlassian.com/

Madhu Sagar

https://jira-software.status.atlassian.com/

yoshiki_kanda

Our team is facing the exact same problem. The problem is exacerbated by the fact that when shortcut keys are enabled, they are called as you type on the keyboard, and the same thing happens in Chrome/Edge/Firefox.

Felicity Scott

This issue says it's resolved and being monitored but I am still experiencing the same problem outlined in the outage notice --> https://jira-software.status.atlassian.com/

As soon as I type in the comments box, the command moves to a new field like "assignee" and starts changing words elsewhere.

The rest of my team are not experiencing this issue.

I am located in Australia.

Ed Harling

This issue is back again!

Aleks Pustovoi

I have the same problem!

Thanuj Kumar Krishna (BTH687)

As on today, i am also facing the same issue. The pointer blinks 5-6 times and then disappears and appears after 4-5 seconds. cannot see what is being typed. This is causing major issues when working on creating any tasks/defects on JIRA.

Browser - Firefox V129.0.1 (64-bit)

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-cloud