MTTA and MTTR Tracking and Reporting

Question

I am looking for any addons or automation or API ways to complete these types of tracking. We are looking to track this data for every ticket within our JSM. Additionally, we only want MTTA/MTTR tracked on specific ticket types. Any help would be super appreciated.

Vinicius Barbosa_5wlmwb · Answer

But´s possibly create a report or query from API where MTTA and MTTR of alerts is calculate only in comercial time to Opsgenie.

Vinicius Barbosa_5wlmwb · Answer

But´s possibly create a report or query from API where MTTA and MTTR of alerts is calculate only in comercial time.

Vinicius Barbosa_5wlmwb · Answer

It´s possibly create a report where MTTA and MTTR of alerts is calculate only in comercial time in Opsgenie.