Read Only Acces for specific Customers

Dennis Rünzler

Hello everybody,

we just got feedback from a customer.

They need different permissions for the customer profiles:

read only accounts

comment, resolve but not create

full customer permissions (Create, comment, resolve)

Is there a way to do this?

Important for us is, the default customer profile should still be able to create, comment and resolve

Best Regards

Dennis Rünzler

Stephen.Lugton

@Dennis Rünzler you could get a new role created e.g. "Read only" or "Commenter" (a Jira admin will need to do this), then from your JSM project settings>People assign that role to the required people, and  under JSM project settings>Permissions assign that role to "Browse Project", "Resolve Issues", and "Add Comments"