licensing requirements for change management requesters

Question

Hello

Is there a licensing requirement to allow people to raise change requests?

In Freshservice ITIL anyone can raise a request and interact with the ticket as the requester

Thanks in advance

Dirk Ronsmans · Accepted Answer

Hi @Tristan Delaney ,

Simply raising a request (no matter what type of request it is) through the JSM portal does not require a license.

The person will be considered a customer and those are unlicensed users.

The same goes for people that need to approve items if they only need to do that, they don't consume a license.