How to clone existing project to new jira service desk project?

BKT Helpdesk

Need to create new service project of same as existing. Kindly help me out.

Kishan Sharma

Hi @BKT Helpdesk 

Natively there is no way to clone a project in JSM. If you are not planning to make any changes in the configurations, you can create new project that shares its configuration with another project. If a change is made to one of the projects' configurations, that change affects all the projects that share that configuration. Only Jira admins can create projects with a shared configuration.

To create a project with a shared configuration:

1. Select Projects > Create project in the navigation.
2. Under project templates, templates are grouped into a series of use-case based categories. Under Products, templates are grouped by Jira Cloud products. Choose a category or product.
3. Learn more about the available templates and select a template.
4. View the detailed information on the template and choose Use template.
5. Choose project type: Company-managed.
6. Give your project a name.
7. Tick the Share settings with an existing project checkbox.
8. Use the Choose project dropdown to select the project from which you want your new project to share its configuration.
9. Select Create.

If you don't want to used shared configurations, you can simply make a copy of all the relevant schemes (issue type scheme, screens, workflows, field configuration, notifications etc) from source project and associate them to the newly created project and modify them as necessary.