When click on reply to customer and add comment, the issue is not transitioning from waiting for support to waiting for customer though the system rule is enabled.
Hi Ankit,
Can you please share more details? Including screenshots?
I have raised a request using email (service request) now in comments when i choose reply to customer and then comment the status is still waiting for support, as per rule it should change to waiting for customer
Thank you for the screenschots. Can you share the audit log now?
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