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Notifications stopped showing up for issues I'm assigned to

Neil Goddard_b7sxu1

When using the web version of Jira, I used to get notified via the notifications bell icon in the top right hand corner. It would tell me when I was assigned an issue, when an issue I was assigned to was changed etc. It stopped doing that a week or so ago. Now it only notifies me when someone @___ my name.

Screenshot 2024-05-09 160234.png

Both "direct" notifications and "watching" notifications have stopped. Any notifications setting I can see are all on or enabled.

Screenshot 2024-05-09 160358.png

On the mobile APP I still get the notifications I used to. Any help would be appreciated.

Accepted answers

All comments

Mohanraj Thangamuthu

Hello, Good day. Try to access the following URL and check if you have the mentioned settings

https://sitename.atlassian.net/jira/settings/personal/notifications

Screenshot 2024-05-10 at 11.18.40 AM.png

Marshall Palfenier

Hi @Neil Goddard ,

I was experiencing the same issue and just resolved it. I had not touched any of my notification settings, but discovered that my notifications for any activity (except for comments where I was tagged with @) had ceased since 4/25/24. I resolved this by going to my profile picture > personal settings > check the boxes in the screenshot.

This took me awhile to figure out because this screen clearly mentions email notifications. However, this resolved my bell notifications and they are now working as expected. I don't see any method to separate email notification and bell notification settings.