It would be great to be able to create tickets which can go dormant then appear at top of list

Question

I often have requests for action at a specific future date and would like to be able to create a ticket that sits "dormant" then pops up at the top of our list as a new item at a requested date.

Yes, I can enter a Due Date and sort/filter records but that is a bit dangerous if I forget to do that

ATM the only solution seems to be to use Outlook or another application to remind myself to create a ticket

Helen Smart · Answer

Thanks so much Carmen! I'll follow up on that and let our infrastructure team know.

Carmen Nadeau · Answer

Hi @Helen Smart ,

We faced the same problem and about 6 years ago with acquire the addon The Scheduler that does exactly what you want. It's really great. It is used daily

Rodney D'Souza · Answer

Not sure what all you have considered.  When I have this situation, I place the ticket (manually or Automatically) into a 'Pending' status (so that it is not in your working list) and then have an Automation move it out the 'Pending' status to the regular 'Open' status.

You can make the due date be a required field in the screen that puts it into the Pending status.  That way you cannot forget to add the date.

An 'Employee Off-boarding' scenario is a very common use case for what you describe.

Using Outlook, or another app, to remind you seems like a worse idea.