Permission to view all comments but not add/edit them

Question

Hello,

I need to give some users permissions to view all comments for issues in a company-managed project, but preventing them from editing or adding new ones.

I thought that the "Browse project" permission would be enough, but with that only History is visible.

To see the Comments tab, I need to add the Edit comments permission, but that's too much.

How can I just give permission to read all comments ?

Thanks

Dave Rosenlund (Trundl) · Answer

Hi, @Pierangelo Repetti. There are many cases where we, as customers/users, may not agree with Atlassian's design decisions.

However, according to the Knowledge Base article I shared, the system works "as designed," so it's not a bug.

In my experience, Atlassian is very good about fixing things with a lot of customer support (votes). It will likely be addressed if you create an enhancement request for this and many people vote for it.

Pierangelo Repetti · Answer

@Dave Rosenlund  _Trundl_I'd consider it a bug rather than an enhancement. I'll think about creating a request but there are a lot of more serious ones that Atlassian hasn't considered in years, I guess this simple one doesn't stand a chance :)

Thanks

Dave Rosenlund (Trundl) · Answer

I see.  Well, after doing a little more digging it seems the Comments permissions are not that granular. What is possible is explained on this page in the Atlassian KB.

I can find no enhancement request so you can add your vote. Maybe you want to create one.

Sorry 😞