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Define abbreviation please

Maryanne Russell Samuels

Define SLA

Accepted answers

Mikael Sandberg

Hi @Maryanne Russell Samuels,

Welcome to Atlassian Community!

If your question is about how to set up SLAs then please have a look at this resource, Create service level agreements (SLAs) to manage goals.

Joseph Chung Yin

@Maryanne Russell Samuels

Welcome to the community. SLA is Service Level Agreement. I agreed with what @Mikael Sandberg suggested reference link for you to learn how to setup SLA configuration for your JSM project.

NOTE - SLA configuration is project dependent. So you will need to setup SLA for each one of your project as needed.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

All comments

Mikael Sandberg

Hi @Maryanne Russell Samuels,

Welcome to Atlassian Community!

If your question is about how to set up SLAs then please have a look at this resource, Create service level agreements (SLAs) to manage goals.

Maryanne Russell Samuels

Lol....thank you

Joseph Chung Yin

@Maryanne Russell Samuels

Welcome to the community. SLA is Service Level Agreement. I agreed with what @Mikael Sandberg suggested reference link for you to learn how to setup SLA configuration for your JSM project.

NOTE - SLA configuration is project dependent. So you will need to setup SLA for each one of your project as needed.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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