Count issues transitiong my queue

Question

I want to showcase how many items reach my teams queue but do not actually belong there and I send them to another team.

The workflow is that my team receives issues from a Support team; we analyse them and resolve or send them to other teams to resolve.

I want to be able to finally count how many just passed my team but were resolved by others.

I tried to use Asignee WAS IN [assignee group MY TEAM] but I cannot obtain any results.

I read solutions implemented by others saying that  they implemented a counter to oversee how many teams queues were assigned before reachig a resolved state, but its not doable for me right now.

John Funk · Answer

Hi Ioana - Welcome to the Atlassian Community!

How do you actually "pass" them to others? Is it simply a change in Status? Do you do a Move function?

Fazila Ashraf · Answer

Hi @ioana pacurar

Welcome to community!

If there is a particular status that marks entry to your team, then you can query them like below

status changed to "Entry status" after startOfMonth() and assignee is not memberOf("my team group")