When we import the Issues the Priority is not mapped correctly

Question

When we Import the Issues the Priority drop down is selected with Map as Is option which will map whatever we have the Priority mention in the imported CSV file. But after Import when we go to the respective Issue the Priority by default taking as 4-Low even though the priority is mentioned as High in the imported file.

This is really hard for multiple Issues to be Imported. Really appreciated if I can get some resolution on the same.

Ambika Thangasamy · Answer

I hope there is No Automation in the system that manipulates the priority field.

Fazila Ashraf · Answer

My second question was to point towards any automations in the system that manipulates the data after creation

Ambika Thangasamy · Answer

No there were no error. It says Successfully validated and ready to Import.

To answer your second Question. Yes after the Import when we go to the Issues the Priority is set to 4 -Low by default for all the Issues automatically.